Home > Information

How To Order

Types of Orders

To implement The Figure Mall to feel like a physical store, every order placed will be corresponded personally by our sales assistant. From the time the order is placed until delivery, you can talk casually to us. Our aim is to do away with the usual cart-checkout-pay system, making you feel like you are visiting a physical retail store, just online.


There exist four types of orders you can place.

Purchase

  1. Figures already available in stock can be bought by placing a purchase order.
  2. All prices shown on figures that are in stock are final and already at our lowest price.

Reservation

  1. Figures that are confirmed coming into our shelfs can be reserved to avoid disappointment of not able to acquire it when it arrives.
  2. When a reservation is placed, you will be placed on the reservation list.
  3. When the stocks arrive, depending on the quantity arriving, they will be allocated on a first-come-first-serve basis.
  4. In an event a member forgo the reservation, it will be allocated to the next on the list.
  5. Prices of figures for reservation are estimates due to unknown weight/shipping cost. Our sales assistant will explain the details.

Pre-Order

  1. Figures that are releasing in the future, but not officially coming into our shelfs can be pre-ordered instead.
  2. When a pre-order is placed, a deposit of 25% is needed to secure the order.
  3. When the stocks are arriving, you will be contacted to arrange the final payment & delivery.
  4. Prices of figures for pre-order are estimates due to unknown weight/shipping cost. Our sales assistant will explain the details.

Back-Order

  1. Figures that have already been released, but sold out of our shelfs, can be back-ordered instead.
  2. Back-orders are subject to availability from our suppliers
  3. When a back-order is placed, a deposit of 25% is needed to secure the order.
  4. When the stocks are arriving, you will be contacted to arrange the final payment & delivery.
  5. Prices of figures for back-order are final and already at our lowest price.